Freegal Frequently Asked Questions and Troubleshooting

Thank you for trying Freegal Music. We've identified a few issues that have occurred for some users. If the following doesn't answer your question, please contact us at (913) 971-6888.

 

What's my PIN?

You can contact us at (913) 971-6888 to find out your PIN. If you've never logged in to your Library account before or don't have an e-mail address associated with your account, contacting us at (913) 971-6888 is recommended.
 

 

What's the best way to listen to these downloads on my smartphone?

  • For Apple devices (iPhone/iPad/iPod Touch), download the Freegal App by searching for Freegal Music in the App Store.
  • For Android phones or tablets, search for Freegal Music in the Google Play store.
  • As of this writing, Amazon (Kindle Fire) and Barnes & Noble (Nook) have not made the apps available in their stores.

 

Does Freegal have an app?

Yes.  The Freegal app will allow you to browse for music and listen to the songs you have downloaded through the app.  To find Freegal for the Olathe Public Library search by your zip code, then choose Johnson County Library/Olathe Public Library. 

Through the Freegal app, you can log onto Freegal (using your OPL card number and PIN), search for music, download and archive songs, and even create playlists.  Currently, songs downloaded through the app will need to be redownloaded from the JCL/OPL Freegal web site onto a computer in order to be transferred to your computer, iTunes or to other devices.

If you downloaded music from Freegal to your PC and would like to access those songs on your tablet or smartphone, on your device, go to the JCL/OPL Freegal website, not the Freegal app.  Login to Freegal, go to “Recent downloads”, click on the “download now” to download the song to your device.  Depending on your phone, the music player on your phone may automatically find it and allow you to play it.  This process bypasses the Freegal app altogether.

 

When do I get my three new downloads for the week?

Downloads for your account reset early on Monday morning.

 

How do I download a song?

When you've selected a song, click on the "Download Now" link next to your chosen song. At the prompt, select "Save As" and choose where you want to save the song. If you're not presented with a prompt, try right-clicking the link and choosing the option to save the link (e.g. Save Target As, Save Link As, Download Linked File, etc.). This will let you choose where to save your song. If you do not or cannot choose the location, your song could be saved anywhere, depending on how you have your web browser and computer files set up. (Note: Any time you click on the "Download Now" link, even if you decide to cancel it, the download will count towards your weekly allotment.)

 

Is there Digital Rights Management (DRM) on the music files?

No. These files are downloaded as MP3 files which are compatible with any MP3 Player or device. You can transfer the music to any computer, MP3 player or even burn it to a CD. Copyright laws apply for all music
downloaded.
 

How do I burn music to a CD?

Each computer system is different. You can use iTunes, Windows Media Player or a third party software like Roxio. Simply follow the instructions found in the software for burning your CD. 
 

How do I get the songs into Windows Media Player?

If the song does not open directly into Windows Media Player, simply launch Windows Media Player then click and drag the song into the Windows Media Player window or simply Select: File - Import File. To select multiple songs Select: File - Import Folder. Select the file(s) you wish to add then click OK. The song will now appear in your Windows Media Player library. 

 

Why won't my iPhone/iPad/iPod Touch store Freegal music downloads?

 

 When you access the JCL/OPL Freegal site from your iPhone/iPad/iPod and hit the Download Now button, the song streams and will probably play once.  The song will need to be downloaded to your PC, then loaded into iTunes and then synced with your device to be accessible on a more permanent basis.  You will need to log onto the JCL/OPL Freegal site from your computer and if you have previously tried to download the song, visit the “Recent Downloads” page.  Your Freegal downloads are stored under “Recent Downloads” for up to two weeks, so you can download songs up to twice more.  Download the files to your iTunes account and then transfer them to your iPod/iPad/iPod touch.  

 

 

Will the songs work on iPhone/iPad/iPod touch?

Yes, once you have saved the songs to your computer you will be able to move them to your iPod/iPad/iPod Touch. You can download the files to your desktop or your music folder and import the song into iTunes by either dragging the song into the window or importing it from the menu. The next time you sync, you will see that song in your music library on your iPod/iPad/iPod Touch and it will stay there as long as the song remains in iTunes on your computer.

 

How does the recent downloads functionality work?

In the Freegal Music navigation bar, you will see "Recent Downloads." Here you have the ability to re-download a previously downloaded song up to two more times within two weeks from the original download in case your connection timed out. This re-download will not count against your weekly download total.
 

I could not log in the early morning.

Access to Freegal may be unavailable between the hours of 3 and 5 a.m. overnight due to maintenance on our systems. Please try again after 5 a.m.